Terms and Conditions
Our Guarantee
All of our reptiles are guaranteed to be of excellent health and eating at the time of shipping. Your satisfaction is very important to us. If you are not 100% satisfied with your purchase you must notify us immediately upon its arrival, no exceptions, via email or phone. Your money will be refunded immediately, upon the safe return of the reptile(s) in question. Note: Shipping expenses are non-refundable; including returned shipments.
Desert Dweller Reptiles, LLC guarantees live delivery on all reptile shipments provided the shipping & arrival temperatures fall between 45 – 85 degrees Fahrenheit. We can not be responsible for any carrier delays, errors, and/or mishandling’s caused by the shipping company and/or weather conditions. We always do our best to make sure all reptiles are packed with the utmost care to help ensure a safe delivery. Note: Shipping expenses are non-refundable.
Payment
We accept postal money orders, personal checks, and prefer PayPal.
PayPal is a secure service that let us accept electronic payments instantly. PayPal also allows us to accept credit card purchases and more. For more information on a free and secure PayPal account visit www.paypal.com.
All sales and shipping must be prepaid before any reptile(s) will be shipped. Please make sure you provide us with a complete address (no P.O. Box) and phone number for shipping.
Deposits & Payment Plans
Deposits are accepted and are non-refundable on all of our reptiles. We ask that you put a 25% of the purchase price down as a deposit and we will hold the reptile(s) you intend to purchase for an agreed upon duration based upon the total purchase price.
Payment Plans can be arranged on all of our reptiles. We are flexible and willing to work around what’s best suited for your budget. Please be sure you intend to purchase the animal before entering into a payment plan. Any payment made is non-refundable, but can be credited towards other reptiles if you are unable to fulfill your original commitment.
Please note: If we are unable to provide you with the reptile(s) agreed upon when we entered into agreement via deposit or payment plan your money will be refunded in full.
Shipping Info
Shipping Rates: Please call or email us for a shipping quote. On average the cost ranges from $55.00-$65.00 which includes, unless otherwise noted, a new 3/4″ styrofoam lined reptile box, reptile bag, packing and weather permitting: heat or cool pack(s). Additional fees are required for Delta Dash/Cargo shipments.
We have had great success and use FedEx Priority Overnight services, but can use at our discretion Delta Dash/Cargo or UPS.
Delta Cargo Tracking or call (800) 352-2746
FedEx Tracking or call: (800) 463-3339
UPS Tracking or call (800) 742-5877
