Terms and Conditions
All of our reptiles are guaranteed to be healthy, correctly sexed and accurately represented at the time of shipping. Your satisfaction is very important to us. If you are not 100% satisfied with your purchase you must notify us immediately upon its arrival, no exceptions, via email or phone. Your money will be refunded upon the safe return of the reptile(s) in question. Note: Shipping expenses are non-refundable; including returned shipments.
Desert Dweller Reptiles, LLC guarantees live delivery on all reptile shipments provided the shipping and arrival temperatures fall between 45 – 85 degrees Fahrenheit. Someone must be present at the time of delivery to sign for the package – no exceptions. Shipments held at a FedEx location must be picked up no later than two hours after its arrival – no exceptions. There will be no guarantee on your reptile shipment if the stated terms are not followed – no exceptions.
We cannot be responsible for any carrier delays, errors, and/or mishandling’s caused by the shipping company and/or weather conditions. We always do our best to make sure all reptiles are packed with the utmost care to help ensure a safe delivery. Note: Shipping expenses are non-refundable.
* Note: Our guarantee does not apply to reptiles shipped for export. All reptiles are FOB Arizona. No warranties/guarantees are expressed or implied on export reptiles.
We prefer PayPal but accept Postal Money Orders and Personal Checks – provided they clear before the reptile(s) are shipped. Our PayPal account for sending payments: firstname.lastname@example.org.
PayPal is a secure service that let us accept electronic payments instantly. PayPal also allows us to accept credit card purchases and more. For more information on a free and secure PayPal account visit www.paypal.com.
All sales and shipping must be prepaid before any reptile(s) will be shipped. Please make sure you provide us with a complete address (no P.O. Box) and phone number for shipping.
Deposits and Payment Plans – 90 day maximum
A non-refundable deposit (minimum of 25% of the purchase price) is required on all of our reptiles if you wish to enter into a payment plan. The maximum duration for the payment plan period is 90 days; which starts the day we receive your deposit.
Our re-payment schedules are flexible and can be set-up to work around what’s best suited for your budget. Please be sure you intend to purchase the reptile(s) before entering into a payment plan. Any payment made is non-refundable, but can be credited towards other reptiles if you are unable to fulfill your original commitment.
Please note: If we are unable to provide you with the reptile(s) agreed upon when we entered into agreement via deposit or payment plan your money will be refunded in full.
We have had great success and primarily use FedEx’s Priority Overnight delivery services for all of our reptile shipments. However, at our discretion, we will use Delta Dash/Cargo or UPS services as needed. We ship Monday – Wednesday; occasionally on Thursdays at the customers request. Orders in before 12:00 noon Arizona time can be ship the same day.
Please call or email us for a shipping quote. On average the cost ranges from $60.00-$70.00 which includes, unless otherwise noted, a new 3/4″ styrofoam lined reptile box, reptile bag, packing and weather permitting: heat or cool pack(s). Additional fees are required for Delta Dash/Cargo shipments.
FedEx Tracking or call: (800) 463-3339
Delta Cargo Tracking or call (800) 352-2746
UPS Tracking or call (800) 742-5877